Important notice: Please note the additional Terms & Conditions that apply while the West Australian State of Emergency Directions for the COVID-19 pandemic are in place. The additions are to be read in conjunction with Perth Theatre Trust’s standard Terms & Conditions.
Do not attend a performance if you are unwell
While generally a refund or exchange of a ticket is not applicable as a result of a change in your personal circumstances, we are mindful that you should not be attending a live performance if you are unwell. As an interim COVID-19 measure if you are unwell, please contact our box office team prior to the performance to discuss your options with us. Your options include ticket exchanges, gift vouchers or a refund.
Contact registration
Contact registers are mandatory at all Perth Theatre Trust venues from 5 December 2020. All Perth Theatre Trust venues will use the SafeWA app and QR codes to register attendance upon arrival at our venues. We encourage you to download and use the SafeWA app. Alternative registration systems will be available if required. Individuals aged 16 years and over need to register contact details. Children (under 16 years) do not need to register their details, but adults that accompany children under 16 are encouraged to register their details. For more information about the SafeWA app, click here.
Until 13 April 2021, Perth Theatre Trust collected attendance records of patrons for contact tracing purposes, and requested the contact details for all patrons when they purchased tickets. The contact information provided will only be used for contact tracing purposes if necessary, is stored securely and will be deleted no less than 28 days after the attendance occurred.
SafeWA app
We recommend downloading the State Government's SafeWA app. Click here for more information.
Health and hygiene
Your health and safety is our priority. All of our staff and volunteers have completed the AHA Hospitality and Tourism COVID-19 Hygiene Course, and the venue has increased our cleaning regimes in all our spaces. There is hand sanitizer in multiple spaces available for you to use.
Contactless payment
We request you use contactless payment where possible.
General Terms and Conditions for Tickets and Attendance at Events
- Application of General Terms and Conditions
The sale of tickets for an Event and attendance at an Event are subject to these General Terms and Conditions as well as any specific terms and conditions notified at the time of ticket sale.
“Event” means a concert, show or other performance at a Perth Theatre Trust venue, namely His Majesty’s Theatre, State Theatre Centre of Western Australia, Subiaco Arts Centre and Albany Entertainment Centre, or that is arranged by Perth Theatre Trust, or for which Perth Theatre Trust sells tickets.
“Organisations” means West Australian arts organisations (“Organisations”) who use a common customer relationship system known as Tessitura, for the purpose of ticketing, marketing, fundraising and customer relationship management. A list of organisations with whom Perth Theatre Trust currently deals can be found in Perth Theatre Trust’s Privacy Policy.
“You” means the person acquiring a ticket or seeking to attend an Event and “we” means Perth Theatre Trust.
By acquiring a ticket for an Event and/or seeking to attend an Event, you agree to these General Terms and Conditions.
By purchasing a ticket on behalf of someone else, you undertake to inform them of these General Terms and Conditions and any other terms and conditions notified at the time of sale.
These General Terms and Conditions also apply to tickets issued by an authorised ticket seller (if any). To the extent of any inconsistency, these General Terms and Conditions, and any other conditions of sale relating to the specific Event notified at the time of sale, will prevail.
If another company is presenting the Event, tickets and attendance may also be subject to the other presenter’s terms and conditions. Alternatively, if the ticket is for an Event at a venue other than a Perth Theatre Trust venue, attendance at the venue may also be subject to the other venue’s terms and conditions. You will be notified of this on our website with the information relating to the specific Event.
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Resale Prohibited
You agree not to re-sell any tickets for profit.
Tickets must be purchased from an authorised ticket seller and must not be included in packages or used in advertising unless authorised by us in writing.
Perth Theatre Trust and members of the Perth Tessitura Consortium are the only authorised ticket sellers for Events at Perth Theatre Trust venues, unless we specify on our website that there are other authorised ticket sellers for a specific Event. Tickets purchased from Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised re-seller may be cancelled without notice and/or the holder may be refused admission to the Event.
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Other Terms and Conditions of Sale
We may impose other terms and conditions of sale in relation to specific Events, in which case you will be notified of these at the time of sale, including on our website with the information relating to the specific Event.
We may impose a maximum ticket limit to specific Events. Unless otherwise specified, the maximum number specified applies to the Event or season overall, not to each performance. Tickets purchased in excess of a ticket limit may be cancelled without notice.
Normally you may choose your preferred method of ticket delivery but we reserve the right to require you to collect tickets at the Box Office if we deem it necessary for operational reasons, for example to ensure the tickets are issued correctly.
Perth Theatre Trust reserves the right to change any element of its sales structure, including but not limited to reserves and pricing, at any time and without notice. Pricing for any event or product sold through Perth Theatre Trust, including but not limited to single ticket and subscription prices, are subject to demand based pricing. This may see prices increase or decrease at any time during a sales period for any given event or product. These changes may occur without notice.
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Refunds
We will not be responsible for refunding tickets purchased from unauthorised re-sellers.
Otherwise, you are entitled to a refund if we cancel an Event or reschedule it to a time more than 2 hours earlier or later than originally programmed and you cannot or do not wish to attend the rescheduled Event. You are also entitled to a refund if we issue a ticket to you by mistake and we are unable to provide you with the Event in question.
If you believe an Event you have attended was not provided substantially as advertised, we will give reasonable consideration to your request for a refund. However, we reserve the right not to provide a refund:
(a) merely because you did not enjoy the Event, performance or venue, you arrived late or did not attend;
(b) if you were refused entry or removed due to your breach of these General Terms and Conditions or for the reasons described in paragraph 7; or
(c) if, despite our reasonable diligence, the cause was outside our control.
If you believe you are entitled to a refund you should apply within five business days after the Event’s scheduled commencement. If you do not seek a refund within a reasonable timeframe we may not provide you with the requested refund, unless required by law. If you purchased your ticket from another authorised ticket seller, you should apply to them for your refund.
Any refund payable will be made to the original purchaser, and when practicable to the original form of payment used to purchase the ticket.
We will not be responsible for any expenses incurred or to be incurred by you, for example travel, car parking, child care, accommodation or other goods or services, even if the Event is cancelled. You should consider whether insurance is appropriate for your circumstances.
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Lost Tickets
It is your responsibility to keep your tickets safe. Replacement of lost, stolen or missing tickets may be permitted at our sole discretion and fees may apply.
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Changes
While we endeavour to keep ticket-holders informed, details may change sometimes with little or no notice. For example, artists or other participants may be added, withdrawn or substituted or the venue may change.
Despite any seat number on your ticket, we do not guarantee you any particular seat. If we need to allocate a different seat to you for operational reasons, including a change of venue, we will use reasonable endeavours to ensure it is in a location of comparable value to the seat number on your ticket.
We make every effort to ensure pricing is correct but we reserve any rights we may have to correct genuine errors.
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Refusal of Admission
We may refuse entry to an Event or have you removed from the venue on valid grounds, including if:
(a) you fail to comply with these General Terms and Conditions or the venue’s Conditions of Entry;
(b) we have not received payment for your ticket or you are unable to produce a ticket;
(c) you are intoxicated or you behave in a threatening, disruptive or offensive manner;
(d) you interfere unreasonably with another visitor’s enjoyment of the Event or venue or with our staff carrying out their functions; or
(e) as specified elsewhere in these General Terms and Conditions.
We may need to refuse admission for safety or security reasons, in which case we will refund your ticket if it was purchased in accordance with these General Terms and Conditions.
Unless otherwise specified, we do not provide supervision of children. All children requiring supervision must be accompanied by a supervising adult at all times and may be refused admission or attendance if not accompanied by a supervising adult.
Latecomers may be admitted to a performance during a suitable break, which could be the first interval, if an interval is scheduled. In some cases, latecomers may not be admitted at all.
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Venue Requirements
To help ensure the safety and security of Perth Theatre Trust venues, bags and personal belongings may be subject to visual inspection.
Umbrellas, prams, backpacks, larger bags and other items that may be hazardous or restrict the movement of visitors may not be permitted into the venue or may be required to be cloaked, depending on the nature of the Event and relevant circumstances.
It is your responsibility to collect any cloaked items after the performance.
Normally food and drink are not allowed inside a theatre or auditorium, unless otherwise specified.
Other items that are prohibited inside the Perth Theatre Trust include, but are not limited to: alcohol purchased from outside; glass bottles; offensive signs or clothing, laser pointers; and any other items that could present a safety hazard to others or interfere with the performance.
Commercial activity including promotions, marketing, photography and filming are not permitted at Perth Theatre Trust venues, unless expressly authorised by us.
You must switch your mobile phone to silent while in a theatre or auditorium or on a tour.
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Photographs, Recordings and Privacy
We reserve the right to record, broadcast and/or telecast any Event at a Perth Theatre Trust venue and you consent to the use of any image or recording taken of you, and anyone for whom you are responsible, while on the premises. We are not obliged to use, broadcast or provide to you any such recording.
We use closed circuit television (CCTV) cameras at Perth Theatre Trust venues.
You agree to Perth Theatre Trust sharing your personal information with other Organisations.
Refer to the Perth Theatre Trust Privacy Policy for information about how we handle personal information.
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Liability
Perth Theatre Trust will not be responsible or liable for any loss, damage or injury to the extent arising from your negligent acts or omissions, any pre-existing medical condition, your breach of these terms and conditions, or your reliance on reviews and opinions about Events and performers.
You should make your own further inquiries before deciding whether an Event is suitable.
You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you.
Our liability to you in relation to tickets is limited to the obligations specified in these General Terms and Conditions and our obligations under applicable laws and the Live Performance Australia Ticketing Code of Practice – Consumer Code.
The Australian Consumer Law provides certain statutory guarantees for consumers which cannot be excluded, for example that services will be provided with due care and skill. Nothing in these General Terms and Conditions modifies or excludes those guarantees.
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No Waiver
We reserve the right to enforce these General Terms and Conditions if:
(a) you have purchased a ticket to an Event in contravention of these General Terms and Conditions and you attempt to attend the Event; or
(b) we have not enforced our rights under these General Terms and Conditions on a prior occasion.
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Guided Tours
Without limiting any other provision, the following provisions apply to guided tours:
(a) the tour route and access to venues, including theatres, auditoriums and backstage areas, vary depending on availability and performance and rehearsal schedules so no particular route or access is guaranteed;
(b) ticket holders must remain with the tour guide and follow instructions;
(c) latecomers will not be able to join a tour and their tickets will not be refunded;
(d) there may be numerous stairs on a tour so flat, rubber soled shoes should be worn.
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Complaints
Customer Feedback
Perth Theatre Trust
PO Box 7118
Cloisters Square WA 6850
If you experience a problem or issue with our venue or our services, please let our staff know promptly and we will use reasonable endeavours to address the issue.
If you wish to make a complaint about our venue or services, we ask that you do so within five days after the relevant Event or issue.
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Amendments
We may amend these General Terms and Conditions by updating them on our website. You should review them before seeking to purchase tickets for, or to attend Events.
Perth Theatre Trust ABN 73 260 603 839
Disclaimer
The State of Western Australia, the Perth Theatre Trust and their respective officers, employees and agents (hereby referred to as "Relevant Persons") make material available on the understanding that people exercise their own skill and care with respect to its use. Before relying on the material in any important matter, people should carefully evaluate the accuracy, completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances.
The material on this site may include the views or recommendations of third parties, which do not necessarily reflect the views of the Relevant Persons or indicate its commitment to a particular course of action.
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The Western Australian Government is committed to quality service to its customers and makes every attempt to ensure accuracy, currency and reliability of the data contained in website documents. However, changes in circumstances after time of publication may impact the quality of this information. Confirmation of the information may be sought from originating bodies or departments providing the information.
Links Disclaimer
The Relevant Persons have no control over the content of material accessible on any non-Western Australian Government sites cross-referenced from this site. It is the responsibility of the Internet user to make their own decisions about the relevance or accuracy, currency and reliability of information found on those sites.
The Relevant Persons are not responsible for the contents or reliability of the linked websites. We cannot guarantee that these links will work all of the time. These external information sources are outside our control.
Links to other web sites are inserted for convenience and do not constitute endorsement of material at those sites or any associated entity, product or service.
Viruses
The Relevant Persons do not represent or warrant that any files obtained from or through this Site or a Linked Site are free from computer viruses or other defects. The Relevant Persons accept no liability for the presence of computer viruses or other defects.
Copyright
Western Australian Government materials, including Internet pages, documents and on-line graphics, audio and video, are protected by copyright law.
Copyright of Western Australian Government materials resides with the State of Western Australia. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968 (Cth), no part may be reproduced, re-used, modified, published or distributed for any commercial purposes whatsoever without prior written permission of the State of Western Australia.
The Relevant Persons make no warranties or representations that material on Linked Sites, does not infringe the intellectual property rights of any person anywhere in the world. The Relevant Persons are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material on other sites by linking material on this Site to such material on other sites.
Social Media Community Guidelines
The Perth Theatre Trust social media pages provide relevant places to discuss the events, brands, our projects and shows, initiatives, services and relevant news. The following guidelines are designed to help provide a quality environment for our fans and followers. Please keep them in mind whenever you participate online.
By interacting with Perth Theatre Trust’s social media pages you agree to comply with the Terms and Conditions set out by each of those platforms.
- Perth Theatre Trust reserves the right to moderate, alter, crop, highlight, and/or repost content posted to the Perth Theatre Trust, Perth Cultural Centre, His Majesty’s Theatre, State Theatre Centre of Western Australia, Subiaco Arts Centre, Albany Entertainment Centre, Downstairs at The Maj, King Street Arts Centre, Barre Café and Hole in The Wall social media pages.
- The material on any of Perth Theatre Trust’s social media pages may only be reproduced, distributed, transmitted, or otherwise used, in its original and complete form.
- Perth Theatre Trust expects that users will not post any comments or materials that fall into any of the following categories and advise that such material will be moderated and removed from the relevant pages:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
- Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, misleading or unlawful material or information.
- Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
- Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
- Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
- Falsify the origin or source of software or other material contained in a file that is uploaded.
Users who repeatedly violate these guidelines will be blocked and may be reported to an appropriate authority.